Refund and Cancellation Policy

Last updated: 23 October 2026

What you can buy

• Pro pass: one payment for a fixed period. It does not renew, so there is nothing to cancel.
• Pro subscription: renews automatically every 1, 3 or 6 months until you cancel.
• Top-up: a one-time purchase of extra quizzes and Study Coach messages for Pro members, valid for 7 days.

The pricing page shows which of these is available at the time.

Cancelling a subscription

• How: Account → Cancel auto-renew, on the website or in the app. You can also withdraw the mandate in your UPI app or with your bank; we treat that as cancelling.
• When it takes effect: future charges stop at once. Pro continues until the end of the billing period you have paid for, then your account returns to Starter.
• Cost: there is no cancellation fee.
• Deleting your account cancels your subscription at once.

Changed your mind?

You can cancel a new subscription and get its first payment back in full within 48 hours of paying, as long as you haven't used Pro since (no quiz, Study Coach message, PDF upload or new topic summary). Use Refund in Account → Payment history. Your subscription is cancelled and the Pro that payment bought ends. If you subscribed while you still had Pro, using that earlier Pro doesn't count.

Otherwise, Pro is digital access that starts as soon as payment succeeds: we don't refund a pass, a renewal or a top-up because you changed your mind or didn't use it, except as the next section says. You can cancel a subscription at any time to stop future charges.

Charges we always refund

• Charged after cancelling, or after your subscription ended: we refund that charge in full, automatically.
• Paid but not delivered: if you paid for Pro, a renewal or a top-up and it wasn't added to your account, write to us. We will add it or refund you in full.
• Charged twice for the same purchase or renewal: we refund the extra charge.
• Payment failed but your bank debited you: your bank or Cashfree normally reverses this automatically. If it doesn't, write to us with the reference and we will follow it up.

Top-ups

• A top-up isn't refunded once any of its extras has been used.
• Expired extras aren't refunded.
• If your Pro ends, unused extras can't be used and aren't refunded. They work again if your Pro restarts before they expire.

Account deletion

Deleting your account ends Pro at once and cancels any subscription so you aren't charged again. Unused top-up extras are forfeited. Deleting your account doesn't itself earn a refund. We keep payment records after deletion for accounting and tax purposes.

How refunds are paid

Refunds go back to the UPI account or card you paid with. Banks usually take 5–7 working days after we make the refund. A refund of a renewal covers that renewal's amount only.

How to ask

Email quartoloom@gmail.com from the email address on your GyaanLoop account, with the payment date and amount (from Account → Payment history) and what went wrong.

Contact

Quartoloom Solutions · quartoloom.com · Contact us · Terms of Service